Failed Tech Deployment Initiatives: Is Poor IT Governance to Blame?

Information Technology (IT) solutions have become a critical enabling tool in businesses and communities. As a result, organisations invest heavily in technology solutions to transform businesses. Motivated by rapid technological advancements, there have been radical changes in IT infrastructure management, IT applications, and IT services delivery. The recent COVID-19 pandemic also encouraged the rapid adoption of technology solutions. However, despite numerous prescriptive models and 'best practice frameworks' available in the field, and an increased uptake of ITG in organisations, achieving key ITG outcomes is consistently ranked as one of the top concerns of management. After establishing a theoretical foundation for effective ITG practices (via literature review), this study begins a pilot examination to determine if tech deployment failure can be attributed to poor ITG. © 2022 Authors. All rights reserved.

Does Poor Governance Compromise Value Delivery of ICT Deployments

Organisations continue to make significant investments in enabling business via Information Technology (IT). To ensure a return on investment in IT and the relevance and value of tech deployment, there is a need for a broader accountability focus on strategic technology initiatives alongside a structured and evaluative approach to the effective governance of IT. Ongoing changes in tech development and emerging technologies have broadened the role of IT as an enabler. Moreover, businesses and communities expect to see value from tech deployment in shorter time spans. The emergence of the C forced organisations in all sectors to deploy technology to minimise contact and implement lockdown regulations. However, some organisations were challenged with a lack of preparedness of employees and infrastructure needs to cope with tech deployment in a short time. Overall, the fast-paced developments of emerging technologies alongside the pandemic signals a need for effective IT or technology deployment governance. Systems, processes, standards, and best practice frameworks have been developed to facilitate effective IT governance throughout the last decade. However, a large number of IT initiatives fail to deliver. This chapter, motivated by recent developments (including the emerging tech and COVID-19), discusses the role of effective IT governance in successful IT deployment. Overall, the systematic literature review followed by the analysis of several failed IT deployment cases studies demonstrated a strong connection between failed tech adoption projects and poor governance practices. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2022.